Privacy Policy for Ofaami - On-Demand Booking Service
Last updated: March 7, 2025
At Ofaami, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, including our mobile app and website (collectively referred to as "Ofaami"). By using Ofaami, you agree to the terms outlined in this policy.
1. Information We Collect
We collect different types of information from users to provide and improve our services:
Personal Information
- Account Registration: When you sign up for an Ofaami account, we collect personal details such as your name, email address, phone number, and profile photo.
- Payment Information: To process payments, we may collect your billing address, credit/debit card details, and other payment-related information.
- Booking Information: Details regarding your bookings, such as the service requested, service provider details, and booking history, are stored to ensure accurate services.
Device and Usage Information
- Device Data: We may collect information about the device you use to access our app or website, such as the device type, operating system, and browser type.
- Usage Data: This includes information about how you interact with our app or website, including pages visited, time spent on the app, crash logs, and any other diagnostic data.
Location Data
- We may collect your location data to provide location-based services, such as finding nearby service providers. You may choose to disable location tracking, but this may limit certain features of the app.
Third-Party Data
- If you link your account with third-party services (such as Google or Facebook), we may collect information provided by those services, including your name, email address, and profile picture.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To fulfill your booking requests, process payments, and provide customer support.
- Improving Our Services: To enhance and personalize your experience, including optimizing app performance and analyzing trends.
- Marketing: To send promotional materials, updates, and offers related to our services, unless you opt out of such communications.
- Communication: To respond to your inquiries, provide support, and notify you about updates, changes, or issues with your account or bookings.
- Compliance: To comply with legal obligations, enforce our terms of service, and prevent fraud or abuse.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data in the following circumstances:
- With Service Providers: We may share your information with trusted third-party partners, such as payment processors, to help deliver our services.
- With Service Providers or Contractors: If you book a service through Ofaami, we may share certain information with the service provider (e.g., your name, phone number, and booking details).
- Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process, such as in response to a subpoena, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing your bookings and complying with legal obligations. If you request that we delete your account, we will retain certain data for a limited time to comply with legal obligations or resolve disputes.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data. These rights may include:
- Access: You can request a copy of the personal information we have about you.
- Correction: You can request that we correct or update your information.
- Deletion: You may request that we delete your account and personal information, subject to certain legal obligations.
- Opt-out: You can choose to opt-out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
6. Security of Your Information
We use reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to improve your experience on our website and app. These technologies help us remember your preferences, track usage patterns, and provide a more personalized experience. You can control cookie settings through your browser or app settings.
8. Children's Privacy
Ofaami does not knowingly collect personal information from children under the age of 13. If we discover that we have collected information from a child under 13, we will take steps to delete such information.
9. International Data Transfers
Your personal data may be transferred and stored in servers located outside of your country of residence. By using our services, you consent to the transfer of your data to countries outside your jurisdiction, which may have different data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:
By using Ofaami, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined above.
